Needs Assessments and Referrals
Ensuring that clients needs are met is important to us which is why new clients who are permanent residents go through a needs assessment as part of their registration process with us. A settlement worker will sit down with new clients and go over common areas where needs are often identified. Some of these areas may include: housing, schooling, family life, healthcare, employment, social connections and more. Once the client identifies their own individual and family needs a settlement plan will be developed. The settlement plan is in place to outline needs identified and suggests services, supports and agencies within the community that the clients may be referred to in order to meet the goals that they have outlined in their plan.
Information and Orientation
Giving information and orientating clients to various services within the community is essential. The settlement program helps permanent residents understand their settlement options and gain a better understanding of Canada's systems and culture. Through orientation sessions, both individual and group, the settlement team is able to orientate and refer clients to outside community services. Topics of orientation often include: healthcare, banking, legal system, taxes, educational system, mandatory and voluntary government programs, basic life skills, healthy life choices, cooking in Canada, parenting in Canada, family relationships and much more.
Assisting newcomers in understanding how certain community services and other programs work gives clients the proper tools to become independent and gain the skills and knowledge they require to do things on their own.
Resettlement Assistance Program (RAP)
The RAP programs is designed for Government Assisted Refugees and it is a program that offers direct and immediate services that assist in the resettlement process. Activities in the RAP program include: airport reception, basic and financial orientation, providing temporary accommodations, locating permanent accommodations, needs assessment and referrals, settlement planning, life skills sessions, re-orientation, interpretation services, and home visits.